memories-made-custom

FAQ

Here are some common questions that we receive from our customers. If your question is not answered here please contact us and we will get back to you as soon as possible. 

Q?

How is the engraving done?

A

All of our engraving is done using a Laser engraver. Laser engraving is the most precise method of engraving and produces the finest detail,precision and quality possible. Our engraving equipment are all top of the line Trotec laser systems.

Q?

How long will it take to engrave my item.

A

That really depends on the size of the job but in most cases we can get your item engraved and shipped within 3 - 5 days.

Q?

How long does shipping take?

A

Shipping with-in the GTA is next day. Shipping across North America typically takes between 2 and 5 days depending on your location. Shipping is via UPS or Canada post and you will receive a shipping notification with tracking information when your order has been shipped. 

Q?

Can I pick up my Item to save on shipping? 

A

Yes you can. We are located about 15 minutes east of Newmarket, 10 minutes north of Stouffville in the Hwy 48 and Vivian Rd area. If this is convenient for you to pick up you can use the code "pickup" when ordering to waive the shipping fees. 

Q? 

I have my own design ideas, can I send them to you to be engraved? 

A

Yes you can. You can send us your ideas to custom@memoriesmade.ca and we will get in touch to discuss the design details.  

Q?

How much engraving is included in the price? 

Unlimited engraving is included in the pricing you see for all of our items.  There may be additional charges applicable If you have a photo or very detailed file to be engraved. If additional charges are applicable a quote will be provided before engraving.

Q?

What happens if there is an error on my engraving? 

A

If the error was made by Memories Made we will replace the item free of charge. If the item was engraved as instructed and is an error made by the customer there will be a fee to correct the item. 

Memories Made Custom

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