The time we need to prepare an order for dispatch varies. For details, see individual items. If you are in a time crunch please contact us and we will advise if timelines for delivery can be condensed.
Estimated delivery times:
North America: 2-6 business days
Europe: 1-3 weeks
Australia, New Zealand and Oceania: 2-3 weeks
We will do our best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.
Customs and import taxes:
Orders placed in North America are not subject to any customs, duties or import fees.
Orders outside of North America may have to pay these fees and buyers are responsible for any customs and import taxes that may apply. Memories Made is not responsible for delays due to customs. If these fees are not paid the item will be abandoned by the shipping company. If the fees are not paid refunds are not given for refused deliveries. We do not know if customs or fees will be charged in your country - best to check with your government before ordering.
Returns & exchanges
Because all items are custom we do not accept returns unless a mistake has been made by Memories Made. We will make every effort to ensure your item meets your expectations.
Contact us within: 3 days of delivery
Return items back within: 7 days of delivery
Cancellations are accepted only if the engraving has not been started on your order
Design and engraving is always included in the price.
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